Terms of Service
Version 1
Welcome to the one-item-one-code product authentication and warranty platform. By signing in or using the service, you confirm that you have read and agree to these Terms of Service.
Introduction
These Terms of Service govern access to and use of the platform by brands and their authorised personnel. By creating an account, signing in, or otherwise using the service, you agree to these terms on behalf of yourself and the organisation you represent. If you do not agree, do not use the service. These terms are a draft pending legal review; for a paying brand, the definitive terms are those set out in the signed commercial agreement between the brand and the platform.
The service
The platform is a business-to-business, multi-tenant SaaS platform that lets brands issue one-item-one-code tags and provides consumer authentication, warranty registration, channel provenance, repair tickets, anti-counterfeiting analytics and related features. We may add, modify or discontinue features over time, and we aim to provide reasonable notice of material changes that affect active brands.
Accounts and security
Back-office accounts are for authorised personnel only. You are responsible for the accuracy of your account information, for keeping credentials confidential, and for all activity under your account. Each sign-in constitutes acceptance of these terms and is recorded in the audit log (time, account and action) to meet enterprise-compliance needs. We recommend enabling two-factor authentication and notifying us promptly of any suspected unauthorised access.
Acceptable use
You may not use the service for any unlawful purpose, to forge or clone tags, to reverse-engineer or disrupt the platform, to circumvent security or rate limits, to upload malicious code, or to access data belonging to others without authorisation. You must comply with all applicable laws and with any usage limits agreed with the platform. We may suspend or restrict accounts that violate these terms or that pose a security or integrity risk.
Brand data and roles
As between the parties, each brand is the data controller of its consumers' personal data and the platform acts as its data processor, processing such data only on the brand's documented instructions and in accordance with the Privacy Policy. The brand is responsible for having a lawful basis and appropriate notices for the data it processes through the service. If a brand tenant is deleted, its data enters a 90-day recovery window during which it can be restored, after which it is permanently purged and cannot be recovered.
Fees and billing
The platform bills on a usage basis, reconciled monthly, based on actual events such as new member registrations, tag bindings and warranty maintenance. Specific rates are agreed separately between the platform and the brand in the commercial agreement. Unless otherwise stated, fees are exclusive of taxes, and late or unpaid amounts may result in suspension of the service.
Intellectual property
The platform, software and associated materials — excluding brand and consumer content — are owned by the platform and its licensors and are protected by intellectual-property laws. We grant each brand a limited, non-exclusive, non-transferable right to use the service during the term of its agreement. Brands retain all rights in their own content and data. No rights are granted except as expressly set out in these terms.
Third-party integrations and trademarks
The service can connect to third-party platforms that a brand chooses to integrate, such as Shopify, Shopline, Shopee, WooCommerce, Cloudflare, Resend and Anthropic (Claude). Your use of those services is governed by their own terms, and we are not responsible for third-party services. All platform names, logos and trademarks are the property of their respective owners; references to them indicate compatibility or support only and do not imply any partnership, sponsorship or endorsement by or of those owners.
Disclaimer of warranties
The service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted, error-free or secure, or that authentication or analytics results will be complete or accurate in every case. Product warranties toward consumers are provided by the relevant brand, not by the platform.
Limitation of liability
To the maximum extent permitted by law, the platform and its suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenues, data or goodwill, arising out of or relating to the service. To the extent liability cannot be excluded, our total aggregate liability is limited to the fees paid by the relevant brand for the service in the twelve months preceding the event giving rise to the claim.
Termination
Either party may terminate the service in accordance with the commercial agreement. We may suspend or terminate access for material breach, non-payment, or where required by law or to protect the platform. Before permanent deletion, a brand may export its data, and upon deletion the brand's data enters the 90-day recovery window described above before being permanently purged. Provisions that by their nature should survive termination — including fees due, confidentiality, intellectual property, disclaimers and limitations of liability — will survive.
Governing law and disputes
These terms, and any dispute arising from them or from use of the service, are governed by the laws of Taiwan (Republic of China), without regard to conflict-of-law rules, and the parties submit to the courts of Taiwan or the dispute-resolution forum specified in the commercial agreement. Where mandatory local consumer-protection or data-protection laws apply, nothing in these terms limits rights that cannot be waived under those laws.
Changes to these terms
We may update these terms from time to time. Material changes will be indicated by updating the version number and, where appropriate, by additional notice to brands. Continued use of the service after an update constitutes acceptance of the revised terms. For paying brands, the signed commercial agreement prevails over these terms to the extent of any conflict.
Contact us
If you have questions about these terms, contact the platform through your account or your usual account contact. For consumer product or warranty questions, please contact the relevant brand's support channel.