Service Policy
Version 1
Welcome to Scanique (a one-item-one-code product warranty and anti-counterfeit platform). By signing in or using the service, you confirm that you have read and agree to the following Service Policy.
Scope of service
Scanique lets brands issue one-item-one-code tags, and provides consumer verification, warranty registration, channel provenance, repair tickets, and analytics.
Accounts & sign-in
Staff accounts are for authorized personnel only. Each sign-in constitutes acceptance of this Service Policy and is recorded in the audit log (time, account, and action) to meet enterprise compliance needs. Keep your password safe and enable two-factor authentication.
Acceptable use
You may not use the service for unlawful purposes, to forge tags, to disrupt the system, or to access others' data without authorization. We may suspend accounts that violate these terms.
Billing
The platform bills on usage (based on actual events such as new members, bindings, and maintenance), reconciled monthly. Specific rates are agreed separately between the platform and the brand.
Data processing
We process personal data per our Privacy Policy and provide data export and deletion (DSR) mechanisms. Brands are the controller of their consumers' data; Scanique acts as processor.
Limitation of liability
The service is provided "as is." To the extent permitted by law, Scanique is not liable for indirect or consequential damages.
Termination
Either party may terminate the service as agreed. After termination, data retention and deletion follow the Privacy Policy and applicable law.
Contact us
If you have any questions about this policy, please contact the platform.